And for the record, it doesn't matter whatever the fuck the refund policy is - not if it's a UK one you're attending.

24. PUA Training operates a credit-only system, whereby if you wish to cancel your place for a live event you are not entitled to a refund for any payment you have made, whether a deposit or payment in full, other than in accordance with your statutory rights, but may transfer this payment towards a later identical event (or one of greater value).

Don't allow this bullshit to decieve you, take special note of the bolded statutory rights, they are incredible things that too many UK consumers don't know anything about.

You have 7 days of cool off within which you can ask for a full refund for no reason whatsoever. That's not from the moment you pay by the way, that's from whenever you get confirmation of booking.

If they try to tell you that you'll lose your deposit tell them to go fuck themselves, your statutory rights apply to 100% of costs except for leisure/travel/catering. You have not incurred any of these costs until 7 days before the event occurs.

Do not accept anything less than a full refund - if that is what you decide to do. Do not allow them to dance around you either. Your rights apply the moment you ask for a cancellation, NOT the moment they receive a request to cancel. Send a letter in writing the same day you send whatever email request, inform them in the email that you have also sent it to them in writing. If you do not send it in writing they can dance around you for the 7 day period and then tell you it's too late to cancel.