Quote:
Originally Posted by dan300
I had an idea just now - approach my manager tomorrow and suggest that I call the customer to give them a personal apology. Whether she tells me it's a good idea, allows me to do it, or not, it can't possibly do my case any harm and I imagine could only serve me well.
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I had a better idea.
Convince your manager to make the apology call; call the customer and properly abuse her before standing up and moonwalking out...