Quote:
Originally Posted by kowalski
You will be lucky not to get fired, although the fact they have not suspended you could be a small positive sign.
It would flip the whole thing if you had a case to make. I've dodged being fired for offenses that would normally lead to instant dismissal twice that I remember. Think in these ways - Have you ever asked for some kind of support or training that you did not receive? Is there any record, especially if recent, of you reporting to a manager or whoever that you are feeling stressed or emotional or worn out? Do you have a new medical condition that you have not informed your employer about? Stuff like that will change the whole process.
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I see where you're coming from but I'm unsure if I have anything like that which I could draw attention to, but I'll have a think.
There is a team of CS agents being trained this week and next, so I have been put into that for refresher training. I'm normally in sales and today one of the CS agents asked my TL if I was joining them permanently, and he said that I was only doing the training. So..
Best case scenario is that I complete the training, get a serious warning and then back to somewhat normal with a personal improvement plan in place. Worst case scenario is I'm in limbo whilst HR carry out their investigation with the inevitability of being dismissed.
I had an idea just now - approach my manager tomorrow and suggest that I call the customer to give them a personal apology. Whether she tells me it's a good idea, allows me to do it, or not, it can't possibly do my case any harm and I imagine could only serve me well.