Think I'm going to lose my job.

A customer made derogatory comments about my job this morning and I responded by calling her a "fucking cheeky bitch".... Which is obviously out of order, but I had taken offence, which is still no excuse. I did think I'd muted the conversation but it didn't and I got irreversibly caught by the balls.

At the minute I've been taken off the phones and put into customer service training whilst an investigation goes on. However, I'm pretty confident I'll be shown the door.

I'm a massive twat and I'm just going to have to face up to the consequences of my actions. Starting with looking for other jobs, as I'm pre-empting a dismissal.