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dan300's Avatar
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Default Working in sales/contact centre - 02-05-2014, 11:59 PM

I have started sending out my CV to different companies based on either receiving or taking calls. And I plan to send it to more.

A lot of the jobs I see have the OTE slapped on to it, which is a little threatening when you've never been involved in sales before. It makes you hesitant to even apply for the job.

So I've applied for 2, one of them is an inbound call centre & the other positions (under the same company) are customer service & sales consultant.

I like the idea of being in customer service or taking calls, but the other one where you have targets & all that is a little daunting. It's not that I don't have confidence in myself I suppose it's the fear of failing & losing the job by not being a good enough seller (thinking wayyyy too far ahead I know), however, the sales consultant job comes with full training, which if I'm honest was the deciding factor in me applying. They're advertising "immediate starts" too with no experience. They just require positive, motivated, cool bastards like me. I applied Friday evening so they probably won't get it until Monday.

I'm kind of excited at the possibility of getting a new job in a new field. I'll just roll with it & take the challenge on should I realize it suits me.


Question - Has anyone worked in this type of sales before? Basically a lot of the call centres you're simply selling a product, & it's the structure in all centres I'm sure. I'd like to know if it's difficult to sell? Is the pressure high? Maybe it's actually fucking awesome & you make tons of commission on your uncapped bonuses?


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Default 03-05-2014, 02:07 AM

Inbound calls - nice, people aren't too crabby because you're calling during lunch

Immediate start - "we're such a rubbish company we have a high turnover of staff"

There seem to be 2 types of call centres
- if it's a good company their products are good, they take care of their customers and they take care of you
- if it's a bad one they make your life hell so that you make up for the poor service by pushing sales and bull hitting customers


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Default 03-05-2014, 06:14 AM

I think it's due to an expansion of the company although I'll have to double check that.

Obviously if I get the call I'll grill them about all the shit related to the responsibility of pressure selling like employee suicide rates etc.


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Default 03-05-2014, 06:23 PM

Thanks K that all sounds about right.

Fuck it, if I am offered a job - & if I agree with the terms - I'll take it on & embrace the challenge.

If it didn't work out, so what?... It won't kill me


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Default 06-05-2014, 03:06 PM

Got a call earlier from the lovely sounding Nikki at DCG Marketing. After a brief conversation she invited me to meet her tomorrow. This is their website...

Dcg Marketing, Belfast Dcg Marketing Ltd

I was initially excited at this seemingly great opportunity, until I stumbled upon these ex-employee reviews/complaints...

Ripoff Report | dcg marketing directory of Complaints & Reviews

After reading these 7 stories, I have decided that this company can go & fuck themselves off the highest bridge or building they can find.


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Default 06-05-2014, 05:05 PM

I'm still interested in a sales job. In fact even more so than I was to begin with.

However, it must salary based with the possibility of an uncapped bonus.

Also not door to door shit. It has to be a call center.


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Default 06-05-2014, 06:16 PM

I might actually go along tomorrow anyways, just to experience myself what way these snakes present themselves to a prospective employee.

And to ask them some uncomfortable questions.


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Default 06-05-2014, 10:26 PM

Quote:
Originally Posted by dan300 View Post
I might actually go along tomorrow anyways, just to experience myself what way these snakes present themselves to a prospective employee.

And to ask them some uncomfortable questions.
Interview experience if nothing else.

And also it's worth considering that companies can change within a few hours; reviews from disgruntled ex employees will be biased but that doesn't mean that they aren't at least partly true. Companies change, policies and such are updated regularly, maybe the company isn't as bad as it seems.

Just bare in mind how much a job could benefit you and if something better comes later, just give your notice. Plus, its easier for a person who in work to get another job.


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Default 07-05-2014, 03:13 AM

100% commission based though?

It's not worth the risk, I have rent & bills with no savings that I could use as a back up.


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Barney Stinson's Avatar
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Default 08-05-2014, 09:24 PM

Quote:
Originally Posted by dan300 View Post
100% commission based though?

It's not worth the risk, I have rent & bills with no savings that I could use as a back up.
I hear ya with the risks, expecially if your bills outweighed potential daily sales, which can often be 0.

Some friends of mine, typically uni students, work commission-based jobs and say its the best thing they've ever done in terms of personal improvement and literally learning how to motivate yourself.
Also, I found out that the best commission based jobs in terms of percentage of sales are in the gas & electric sector.


Its all personal choice. Agree completely that its a risk but at the same time you should weigh up how much money you get now, compared with how much money you could get from each sale.
Right now I earn about 200/week for the training duration. I invest 40 into my betting account and if you do your homework on what your betting on then your likely of a good return. I have an 84% bet sucess rate and I've never had less than a 200% ROI. Most money made within a 1 month period was 843.24.

Tip: Asian & Eastern European football leagues to start off on for easy money.


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Last edited by Barney Stinson; 08-05-2014 at 09:27 PM.
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