thanks for your comments guys and i take it on board.... i am realising that you have to learn to toughen up a bit when it comes to rejections and not take it personally. i do understand what you say about making statements rather than questions, but in the moment i just lost my mind didn't know what to say... so maybe saying something like "you look like a solicitor?" might have been better?? this is sooo difficult but i hope it's something i can eventually crack !